Refund policy

Velora Return and Refund Policy

Last updated: September 29, 2026

Contact us at velorashowers@gmail.com with your order number before sending anything back. We will provide the return instructions and address.

Change of mind

We do not offer voluntary change-of-mind returns beyond cancellation or return rights required by the law that applies to your purchase.

United Kingdom online orders

If you are a UK consumer, you can generally cancel an online purchase for any reason within 14 days after receiving the goods, subject to any applicable legal exception. Email us within that period to tell us you wish to cancel. You then have 14 days after telling us to send the goods back. For a change-of-mind cancellation, you pay the return postage. Please use a tracked service and keep proof of postage.

We will refund eligible goods and the cost of standard outbound delivery as required by law. We may wait until we receive the goods or evidence that you sent them back, and will make the refund within the applicable legal time limit using the original payment method. If you handled the goods more than necessary to establish their nature, characteristics, and function, a lawful deduction for diminished value may apply.

Faulty, damaged, or misdescribed goods

If an item is faulty, arrives damaged, or is not as described, email us with your order number, a description, and photos if helpful. We will explain the remedy and return process. We will cover reasonable return postage where required by applicable law. Your statutory rights to a refund, repair, or replacement are not limited by this policy.

Other destinations

Any mandatory cancellation, return, refund, repair, or replacement rights under the law that applies to your purchase still apply. Email us to start a request.

Optional UK cancellation notice

To: Velora, velorashowers@gmail.com

I hereby cancel my order for: [item]

Order number: [number]

Ordered on: [date]; received on: [date]

Customer name and address: [details]

Date: [date]