Cancellation policy

Velora Purchase Options Cancellation Policy
Last updated: September 27, 2026

Optional filter refills
Velora offers an optional subscription for one Velora Replacement Filter per delivery. Available delivery frequencies range from weekly to every six months. The price, delivery frequency, shipping charge, taxes, and next billing date shown at checkout or in your subscription details apply to your selection. Your payment method is charged automatically for each scheduled order until you cancel.

How to cancel
You may cancel your subscription at any time by emailing velorashowers@gmail.com with your name and the email address or order number associated with the subscription. We will confirm the cancellation. Please send your request before the next scheduled charge. A cancellation stops future scheduled charges and deliveries once processed; it does not automatically cancel or refund an order already charged or in fulfillment. Contact us promptly about an order already charged, and our return and refund policy and applicable law will apply.

Changes and payment issues
Contact us at the same email address to request a change to your subscription. If a payment fails, Shopify may retry the charge. If all configured retries fail, the subscription may be cancelled and you may receive a notification. We will not charge a separate cancellation fee.

Your statutory rights under applicable law remain in effect.